HomeMy WebLinkAboutItem 10 - Extended Support ServicesMEMO TO: HONORABLE MAYOR AND MEMBERS OF THE CITY COUNCIL
FROM: BRUNO RUMBELOW, CITY MANAGER
MEETING DATE: SEPTEMBER 17, 2013
SUBJECT: APPROVAL TO RENEW AN ANNUAL CONTRACT FOR
EXTENDED SUPPORT SERVICES FOR THE FINANCIAL
APPLICATION SOFTWARE SYSTEM
City Council to consider approval for the renewal of an annual contract with STW, Inc. for
extended support services, licensing fees and special projects for the City's financial
application software system.
FUNDING SOURCE:
Funding for this purchase will be available in account 100 - 44540 -105 -2 (General Fund/
City Manager /Technology /Professional Services) in an annual estimated amount of
$65,000.00.
The initial contract with STW, Inc. was initiated in 1995 and has been renewed every
year since. If approved, this will be for the 2013 -2014 fiscal year annual renewal period.
The purpose of this "Extended Support Services" contract is to provide on -going services
for the finance system in addition to the standard "telephone support" provided with the
annual STW application software lease and software products distributed by STW, Inc.
The contract provides basic support services for issues related to the operation of the
STW application software on local personal computers, related printing issues,
application security, license fees and other special projects that will be billed at the
agreed hourly rate. This service is to provide periodic database tuning and to analyze
server performance issues related to the STW application software.
Staff recommends approval.
myll
10:22:01 AM 9/11/2013