HomeMy WebLinkAboutItem 09 -AM08-02 Call Centers CC� ��° __ � � �� � _�___._
TO: HONORABLE MAYOR, CITY COUNCIL M MB�, AND
THE PLANNING AND ZONING COMMISSION
FROM: BRUNO RUMBELOW, CITY MANAGER ��`
SCOTT WILLIAMS, DEVELOPMENT SERVICES �^��j' t��"�
DIRECTOR
MEETING DATE: JUNE 23, 2008
SUBJECT: ZONING ORDINANCE AMENDMENT—AM08-02;
AMENDMENTS TO THE ZONING ORDINANCE TO ALL
RELEVANT SECTIONS RELATIVE TO "CALL
CENTERS"
RECOMMENDATION:
Staff recommends the Planning and Zoning Commission and the City Council
consider amendments to Section 12, Definitions, Section 23, "LB" Limited
Business District, Section 24, "CN" Neighborhood Commercial District, Section
25, "CC" Community Commercial District, Section 26, "HC" Highway Commercial
District, Section 27, "PO" Professional Office District, Section 28, "CBD" Central
Business District, Section 29, "HCO" Hotel/Corporate Office District and Section
32, "BP" Business Park District relative to "call center" and take any necessary
action.
BACKGROUND INFORMATION:
Section 23, "LB" Limited Business District, Section 24, "CN" Neighborhood
Commercial District, and Section 27, "PO" Professional Office District are
generally recognized as low intensity non-residential zoning districts suitable as
transitional areas adjacent to residentially zoned property which can be used as
a buffer to separate neighborhoods from higher intensity retail and commercial
based developments. Uses in these zoning districts are limited in size and scope
to such uses as small retail shops, personal service establishments, i.e. beauty
shops, dry cleaners etc. and offices. One particular use not specifically
accounted for is, "call center." Call centers typically utilize a large number of
employees that occupy smaller workspaces than in other traditional office-based
settings and may operate on a 24 hour schedule which can create conflict when
located adjacent to residential uses on property zoned for less intensive uses.
Call centers located in other more intensive zoning districts can have a
deleterious effect particularly on property that is aiready developed with parking
provided for general office and retail uses. Call centers, given their typical high
parking demands can overwhelm the provided parking for developed areas
causing problems that may spill over to other properties an encourage parking in
� areas not permitted or developed for that activity.
O:�ZCU�P,M08-02.4.docAM08-02.4 6/16/2008 12:56:49 PM
Staff has developed the foliowing definition of a call center:
Call center: A physical location for the placement and/or reception of
telephone calls or internet communication for the purpose of sales,
marketing, market research, customer service, telemarketing, technical
support, fundraising, internet-based retailing or any other specialized
business activity.
Staff recommends creating a definition of "call center" and placing it in Section
12, Definitions. Staff also recommends placing "call center" in the conditional
use sections of Section 23, "LB" Limited Business District, Section 24, "CN"
Neighborhood Commercial District, Section 25, "CC" Community Commercial
District, Section 26, "HC" Highway Commercial District, Section 27, "PO"
Professional Office District, Section 29, "HCO" Hotel/Corporate Office District and
Section 32, "BP" Business Park District so the appropriateness of a call center
can be considered on a case-by-case basis in these zoning districts. In addition,
Staff recommends that "call center" be placed in the Limitation of Uses paragraph
of Section 28, "CBD" Central Business District, specifically prohibiting a "call
center" as a use allowed within the central business district area given the
parking demand for such uses in an area already severely limited in parking.
/rs
O:�ZCU1AM08-02.4.docAM08-02.4 6/16/2008 12:56:49 PM
DI�AFT° SECTION 12, DEFINITIONS a —
031008
34. BUILDING shall mean any structure built for the support, sheiter and
enclosure of persons, animals, chattels, or moveable property of any kind.
35. BUILDING LINE shall mean a line parallel or approximately parallel to the
street line and beyond which building may not be erected.
36. BUSINESS SERVICE shall mean a commercial use, other than retail sales
and professional services, devoted to:
(a) The fabrication, processing, assembly, cleaning, or repair of articles of
goods, wares, merchandise,foods, liquids or plants, but excluding the
manufacturing of such articles and automobile repair garages.
(b) The instruction, training, or physical treatment of animals, but
excluding animal shelters or places where animals are kept on the
premises overnight.
(c) The providing of temporary abodes for transient persons, such as a
hotel or motel.
(d) The providing of food, drink or entertainment to persons.
37. CABANA shall mean a secondary structure on a lot incidental to a swimming
pool or recreational area, but excluding sleeping and cooking facilities.
3�-58�9. RESERVED FOR FUTURE USE.
59. CALL CENTER: A physical location for the placement and/or reception
of telephone calls or internet communication for the purpose of sales,
marketinq, marketinq research, customer service, telemarketinq,
technical support, fundraisinq, internet-based retailinq or any other
specialized business activity.
60. CARNIVAL OR CIRCUS shall mean a temporarytraveling show orexhibition
usually housed in tents and which has no permanent structure or installation.
61. CHURCH shall mean any building, place, or structure(s)owned and/or used
� by religious organizations or congregations and providing religious worship,
religious training, or education of its members. This definition includes
051507 Section 12 `��°`
5
DRAFT SECTION 23, LIMITED BUSINESS DISTRICT
031008
C. CONDITIONAL USES: The following uses may be permitted provided they meet
the provisions of, and a Conditional Use Permit is issued pursuant to, Section 48 of
the Ordinance.
1. Alcoholic beverage sales provided a special permit is issued in accordance
with Section 42.B of this Ordinance.
2. Drive-in and drive-through restaurants.
3. Schools and studios for art, dancing, drama, music, photography, interior
decorating, or reducing.
4. Food and convenience stores, including prepared food carry-out service,that
provide additional parking needed by that service.
5. Professional and business offices.
6. Banks and financial institutions.
7. Any use allowed within this district with drive-in or drive-through service.
8. Call Centers.
D. LIMITATION OF USES:
1. All activities of permitted uses except automobile parking lots, shall be
conducted entirely within a completely enclosed building.
2. No individual retail store or personal service establishment shall have a floor
area open to the public, including display, service and sales, greater than
twenty-five hundred (2,500) square feet.
E. PLAN REQUIREMENTS: No application for a building permit for construction of a
principal building shall be approved unless:
1. A Plat, meeting all requirements of the City of Grapevine has been approved
by the City Council and recorded in the official records of Tarrant County.
2. A Site Plan, meeting the requirements of Section 47, has been approved.
091807 2 Section 23
DRAFT SECTION 24, NEIGHBORHOOD COMMERCIAL DISTRICT �«�,.
031008
C. CONDITIONAL USES: The following uses may be permitted provided they meet
the provisions of, and a Conditional Use Permit is issued pursuant to Section 48 of
this Ordinance.
1. Alcoholic beverage sales provided a special permit is issued in accordance
with Section 42.B. of this Ordinance.
2. Tire, battery, and accessory stores located within a planned shopping center.
3. Automotive parts and supplies completely in an enclosed building.
4. Drive-in or drive-through restaurants.
5. Gasoline services.
6. Private clubs and service organizations.
7. Veterinarian including veterinary hospitals where small animals are kept
overnight.
8. Planned Commercial Centers.
9. Any individua� retail store, office, personal service establishment,
restaurants, or other uses provided for in Section 24.A.with a floor area open
to the public, including display, service and sales, greater than ninety-five
hundred (9,500) square feet.
10. Personal Care Facilities.
11. Any use allowed within this district with drive-in or drive-through service.
12. Inns
13. Outside display and sales of inerchandise.
14. Call Centers.
D. LIMITATION ON USES:
1. The C-N District is intended for neighborhood scale shopping and service
facilities and the total retail or commercial shopping floor area on any lot or
091807 Section 24
3
DRAFT SECTION 25, COMMUNITY COMMERCIAL
031008
approve a request to establish different amounts and methods than
established in Section 25.F., Section 25.1., Section 53.H., Section 53.1., and
Section 60.
16. Restaurant with outside dining and/or drive through.
17. Hotels and motels. Hotels approved prior to January 18, 2005 shall be
deemed a lawful, permitted use and shall have the same status as that
authorized pursuant to this Ordinance; provided, however, no such building,
structure, or use shall be altered, changed or expanded unless a conditional
use permit therefore has been granted pursuant to this ordinance.
18. V1/inery with alcoholic beverage sales with on-premise and off-premise
consumption, provided a special permit is issued in accordance with Section
42.B of the ordinance.
19. Structures in excess of fifty (50)feet in height. However, this provision shall
only apply to properties located east of Ruth Wall Street, Loop 382, and
Fairway Drive.
20. Outside display and sales of inerchandise.
21. Call Centers
D. LIMITATION ON USES:
1. Whenever the C-C Community Commercial District is utilized for hotel-motel
office or hospital use, the minimum open space shall be increased to thirty
(30) percent of the total lot area.
2. Vehicular use or storage areas other than required parking associated with
permitted uses such as automobile sales and service, boat sales, building
materials, and supplies shall be visually screened from any adjacent
residential district by a fence, wall or berm at least six (6) feet in height.
3. The minimum size of any C-C District shall be five (5) acres.
E. PLAN REQUIREMENTS: No application for a building permit for construction of a
principal building shall be approved unless:
1. A Plat, meeting all requirements of the City of Grapevine has been approved
4
' 021505 Section 25
DRAFT SECTION 26, HIGHWAY COMMERCIAL �
031008
15. Automobile washing business: automatic, coin-operated or moving line wash.
16. Outdoor commercial amusements such as golf driving ranges, miniature golf,
archery
17. Gasoline service station.
18. Feed and grain sales within a completely enclosed building.
19. Boat and marine sales and/or service with outside display.
20. Job printing or newspaper establishments.
21. Hotels and motels. Hotels approved prior to January 18, 2005 shall be
deemed a lawful, permitted use and shall have the same status as that
authorized pursuant to this Ordinance; provided, however, no such building,
structure, or use shall be altered, changed or expanded unless a conditional
use permit therefore has been granted pursuant to this ordinance.
22. Automotive State Inspections facility.
23. New and used golf and utility cart sales and services, both electric and
gasoline powered, with outside display and outside storage.
24. Outside display and sales of inerchandise.
25. Call Centers.
D. LIMITATION OF USES:
1. Residential structures and uses are expressly prohibited in the HC Highway
Commercial District. Existing residences may remain as non-conforming
uses, but it is intended that new residential construction not be allowed in the
District.
2. (a) All property zoned HC, Highway Commercial, shall have driveway
access and frontage in accordance with Section 26, paragraph G.2.
onty from a State Highway or Central Avenue except as provided in
Section D.3.
091807 4 Section 26
_ _ _ __
DRAFT SECTION 27, PROFESSIONAL OFFICE
031008
C. CONDITIONAL USES:
1. Restaurants, including alcoholic beverage sales provided a special permit is
issued in accordance with Section 42.B. of the Ordinance. Drive-in and
drive-through restaurants shall not be allowed.
2. Funeral homes and mortuaries.
3. Personal Care Facilities.
4. Any use allowed within this district with drive-in or drive-through service.
5. Planned Professional Office Centers
6. Owner or caretaker residential facilities having accommodations for and
occupied by only one family within a single professional office building.
7. Call Centers.
D. LIMITATIONS OF USES: None specified.
E. PLAN REQUIREMENTS: No application for a building permit for construction of a
principal building shall be approved unless:
1. A Plat, meeting all requirements of the City of Grapevine has been approved
by the City Council and recorded in the official records of Tarrant County.
2. A Site Plan, meeting the requirements of Section 47, has been approved.
3. A Landscape Plan, meeting the requirements of Section 53, has been
approved.
F. DENSITY REQUIREMENTS: The following bulk and intensity of use requirements
shall apply:
1. MAXIMUM DENSITY: The maximum density within a P-O District shall not
exceed a floor area ratio of 1.0.
2. MINIMUM LOT SIZE: The minimum lot size in a P-O District shall be ten
' 091807 3 Section 27
DRAFT SECTION 28, CENTRAL BUSINESS DISTRICT �-
031008
Section 42.B. of the ordinance. All alcoholic beverage sales shall be
consistent with the Texas Alcoholic Beverage Code.
4. Automotive repair garages, within a completely enclosed building. Salvage
and/or wrecking yards are prohibited. All storage areas must be surfaced and
screening shall be provided in accordance with Section 58 and Section 50.
5. Artisan studios for the creations of crafts, furniture, and arts which are
handmade or handcrafted.
6. Restaurants, delicatessens, bakeries, and coffee shops including those with
outside dining.
D. LIMITATION OF USES: No uses, other than uses existing at the date of this
Ordinance, which require extensive off-street parking, shall be permitted unless
adequate off-street parking, consistent with Section 56 of this Ordinance, is
provided. Includinq but not limited to call centers.
E. PLAN REQUIREMENTS: Any new development in the CBD District shall require a
Site Plan in accordance with the provisions of Section 47 of this Ordinance. �
F. DENSITY REQUIREMENTS: The following density requirements shall apply:
1. MAXIMUM DENSITY - The maximum density within the CBD District shall
not exceed a floor area ratio of 3.0.
2. LOT SIZE - Lots for any permitted use shall have a minimum area of fifteen
hundred (1,500) square feet.
3. MINIMUM OPEN SPACE - None required.
4. MAXIMUM BUILDING COVERAGE - The combined area occupied by all
main and accessory buildings and structures may cover one hundred (100)
percent of the total lot area.
5. MAXIMUM IMPERVIOUS ARES - The combined area occupied by all
buildings, structures, off-street parking and paved areas may cover one
hundred (100) percent of the total lot area.
G. AREA REGULATIONS: The following minimum standards shall be required:
011508 Section 28 �
3
DRAFT SECTION 29, HOTEL/CORPORATE OFFICE
031008
C. CONDITIONAL USES: The following conditional uses may be permitted provided a
Conditional Use Permit is issued pursuant to, Section 48 and the following minimum
standards are met:
1. Educational institutions, public and private.
2. Regional trade center facilities including combined office-showrooms
facilities, office-warehouse facilities and display area, provided that the
following rations of office to other floor area are not exceeded:
a. Office and showrooms: Not more than sixty (60%) percent of total
floor area shall be devoted to showroom space.
b. Office and warehouses: Not more than fifty (50%) percent of total
floor area shatl be devoted to warehouse space.
c. Display or exhibit: Not more than seventy-five (75%) percent of total
floor area shall be devoted to display or exhibit space.
3. Convenience Stores, including gasoline sales, prepared food carry-out
service with alcoholic beverage sales of off-premise consumption of beer
only, provided a special permit is issued in accordance with Section 42.B of
the Ordinance.
4. Alcoholic beverages, provided a special permit is issued in accordance with
Section 42.B of this Ordinance.
5. Planned Commercial Centers.
6. Hotels and motels. Hotels approved prior to January 18, 2005 shall be
deemed a lawful, permitted use and shall have the same status as that
authorized pursuant to this Ordinance; provided, however, no such building,
structure, or use shall be altered, changed or expanded unless a conditional
use permit therefore has been granted pursuant to this ordinance.
7. Winery with alcoholic beverage sales with on-premise and off-premise
consumption, provided a special permit is issued in accordance with Section
42.B of the ordinance.
8. Call Centers.
091807 3 Section 29
DRAFT SECTION 32, BUSIIVESS PARK �
031008
C. CONDITIONAL USES: The following uses may be permitted, provided they
meet the provisions of, and a Conditional Use Permit is issued pursuant to,
Section 48 of this Ordinance.
1. Planned Business Parks in accordance with Section 32.N., Planned
Business Park Provisions.
2. Alcoholic beverage sales, provided a special permit is issued in
accordance with Section 42.B. of the Ordinance.
3. Retail gasoline sales or gasoline service stations and related
convenience store and automated car washes.
4. Restaurants with outside dining.
5. Hotels or motels. Hotels approved prior to January 18, 2005 shall be
deemed a lawful, permitted use and shall have the same status as
that authorized pursuant to this Ordinance; provided, however, no
such building, structure, or use shall be altered, changed or expanded
unless a conditional use permit therefore has been granted pursuant
to this ordinance.
6. Indoor commercial amusements.
7. Call Centers.
D. LIMITATION OF USES: The following uses shall not be permitted within this
District.
1. Any proposed use located in the BP Business Park District shall meet
the requirements of Section 55, Performance Standards.
2. Uses listed in Section 31.D., LI Light Industrial District shall not be
permitted within this district.
3. The storage of equipment, materials or vehicles, including abandoned
vehicles,which are not necessary to the uses permitted in this district.
4. Freight forwarding.
E. PLAN REQUIREMENTS: No application for a building permit for
construction of a building or structure shall be approved unless
122104 4 Section 32
��
�� � °�
ORDINANCE NO.
AN ORDINANCE OF THE CITY COUNCIL OF THE CITY OF
GRAPEVINE, TEXAS AMENDING ORDINANCE
N O. 82-73, THE COMPREHENSIVE ZONING ORDINANCE
OF THE CITY OF GRAPEVINE,TEXAS, SAME BEING ALSO
KNOWN AS APPENDIX "D" OF THE CITY CODE, BY
PROVIDING FOR AMENDMENTS AND CHANGES TO
ZONING REGULATIONS BY AMENDING SECTION 12
DEFINITIONS; SECTION 23, "LB" LIMITED BUSINESS
DISTRICT; SECTION 24, "CN" NEIGHBORHOOD
COMMERCIAL DISTRICT REGULATIONS; SECTION 25,
"CC'° COMMUNITY COMMERCIAL DISTRICT
REGULATIONS; SECTION 26, "HC" HIGHWAY
COMMERCIAL DISTRICT; SECTION 27, "PO"
PROFESSIONAL OFFICE DISTRICT REGULATIONS;
SECTION 28, "CBD" CENTRAL BUSINESS DISTRICT;
SECTION 29, "HCO" HOTEL AND CORPORATE OFFICE
DISTRICT; SECTION 32, "BP" BUSINESS PARK DISTRICT
PROVIDING A PENALTY NOT TO EXCEED THE SUM OF
TWO THOUSAND DOLLARS ($2,000.00)AND A SEPARATE
OFFENSE SHALL BE DEEMED COMMITTED UPON EACH
DAY DURING OR ON WHICH A VIOLATION OCCURS;
DECLARING AN EMERGENCY AND PROVIDING AN
EFFECTIVE DATE
NOW, THEREFORE, BE IT ORDAINED BY THE CITY COUNCIL OF THE CITY OF
GRAPEVINE, TEXAS:
Section 1. That Ordinance No. 82-73, the Comprehensive Zoning Ordinance of
the City of Grapevine, Texas, same being also known as Appendix"D" of the City Code is
hereby amended in the following particulars, and all other sections, subsections,
paragraphs, definitions, words and phrases of said Appendix "D" and not amended but
hereby ratified, verified, and affirmed:
A. That Section 12, Definitions is hereby amended by amending subsection
A.38-59. to read as follows:
"38-58. RESERVED FOR FUTURE USE
59. CALL CENTER: A physical location for the placement and/or
reception of telephone calls or internet communication for the
. purpose of sales, marketing, marketing research, customerservice,
telemarketing, technical support, fundraising, internet-based
retailing or any other specialized business activity." .���;.,
B. That Section 23, "LB" Limited Business District is hereby amended by adding
subsection C.8. to read as follows:
"8. Call Centers."
C. That Section 24, "CN" Neighborhood Commercial District Regulations is
hereby amended by adding subsection C.14. to read as follows:
"14. Call Centers."
D. That Section 25, "CC"Community Commercial District Regulations is hereby
amended by adding subsection C.21. to read as follows:
"21. Call Centers."
E. That Section 26, "HC" Highway Commercial District is hereby amended by
adding subsection C.25. to read as follows:
"25. Call Centers."
F. That Section 27, "PO" Professional Office District Regulations is hereby �
amended by adding subsection C.7. to read as follows:
"7. Call Centers."
G. That Section 28, "CBD" Central Business District is hereby amended by
amending subsection D. to read as follows:
"D. LIMITATION OF USES: No uses, other than uses existing at the
date of this Ordinance, which require extensive off-street parking,
shall be permitted unless adequate off-street parking, consistent
with Section 56 of this Ordinance, is provided. Includinq but not
limited to call centers."
H. That Section 29, "HCO" Hotel and Corporate Office District is hereby
amended by adding subsection C.8. to read as follows:
"8. Call Centers."
I. That Section 32, "BP" Business Park District is hereby amended by adding
subsection C.7. to read as follows:
"7. Call Centers.°
ORD. NO. 2
Section 2. That any person violating any of the provisions of this ordinance shall
be deemed guilty of a misdemeanor and upon conviction thereof shall be fined in a sum
not to exceed Two Thousand Dollars ($2,000.00)and a separate offense shall be deemed
committed upon each day during or on which a violation occurs or continues.
Section 3. That if any section, article, paragraph, sentence, clause, phrase or
word in this ordinance, or application thereto any person or circumstances is held invalid or
unconstitutional by a Court or competent jurisdiction, such holding shall not affect the
validity of the remaining portions of this ordinance; and the City Council hereby declares it
would have passed such remaining portions of the ordinance despite such invalidity,which
remaining portions shall remain in full force and effect.
Section 4. That the fact that the present ordinances and regulations of the City of
Grapevine, Texas, are inadequate to properly safeguard the health, safety, morals, peace
and general welfare of the inhabitants of the City of Grapevine, Texas, creates an
emergency for the immediate preservation of the public business, property, health, safety
and general welfare of the public which requires that this ordinance shall become effective
from and after the date of its final passage, and it is accordingly so ordained.
PASSED AND APPROVED BY THE CITY COUNCIL OF THE CITY OF
GRAPEVINE, TEXAS on this the 23rd day of June, 2008.
APPROVED:
ATTEST:
APPROVED AS TO FORM:
ORD. NO. 3