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HomeMy WebLinkAboutItem 13 - IT Customer Service Support MEMO TO: HONORABLE MAYOR AND MEMBERS OF THE CITY COUNCIL FROM: BRUNO RUMBELOW, CITY MANAGER � MEETING DATE: OCTOBER 17, 2017 SUBJECT: APPROVAL OF A RESOLUTION FOR A CONTRACT FOR INFORMATION TECHNOLOGY CUSTOMER SERVICE SUPPORT RECOMMENDATION: City Council to consider approval of a resolution for a contract for IT customer service support as-needed from Doug Keys Services. FUNDING SOURCE: Funding for this purchase will be available in account 100-44540-101-2 (Professional Services) for FY2018 for an amount not to exceed $25,000.00. BACKGROUND: This purchase request is for Information Technology customer service support to assist and provide technical support as-needed in the following areas of the IT Division: customer service requests, completion of IT help desk work orders, user application support, technical support for audio and visual systems during City Council meetings, and imaging and hardware build of new desktop and laptop computers. Staff recommends approval. TA/LW RESOLUTION NO. 2017-086 A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF GRAPEVINE, TEXAS, AUTHORIZING THE CITY MANAGER OR THE CITY MANAGER'S DESIGNEE TO PROCURE A PERSONAL SERVICES CONTRACT FOR IT CUSTOMER SERVICE SUPPORT AND PROVIDING AN EFFECTIVE DATE WHEREAS, the City of Grapevine, Texas is a local government in the State of Texas and as such is empowered by Texas Local Government Code Chapter 252, Subchapter B, § 252.022. General Exemptions (a) (4) to contract for IT customer service support as a personal service; and WHEREAS, the City of Grapevine, Texas has a need for IT customer service support; and WHEREAS, all constitutional and statutory prerequisites for the approval of this resolution have been met, including but not limited to the Open Meetings Act; and WHEREAS, the City Council deems the adoption of this resolution to be in the best interests of the health, safety, and welfare of the public. NOW, THEREFORE, BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF GRAPEVINE, TEXAS: Section 1. That all matters stated in the above preamble are true and correct and are incorporated herein as if copied in their entirety. Section 2. That the City Council of the City of Grapevine authorizes the personal services contract for IT customer service support from Doug Keys Services for the IT Department for an amount not to exceed $25,000.00. Section 3. That the City Manager or his designee is authorized to take all steps necessary to consummate the contract for said IT customer service support. Section 4. That this resolution shall take effect from and after the date of its passage. PASSED AND APPROVED BY THE CITY COUNCIL OF THE CITY OF GRAPEVINE, TEXAS on this the 17th day of October, 2017. APPROVED: William D. Tate Mayor ATTEST: Tara Brooks City Secretary APPROVED AS TO FORM: John F. Boyle, Jr. City Attorney Resolution No. 2017-086 2