HomeMy WebLinkAboutItem 16 - IT Customer Service SupportMEMO TO: HONORABLE MAYOR AND MEMBERS OF THE CITY COUNCIL
FROM: BRUNO RUMBELOW, CITY MANAGER
MEETING DATE: SEPTEMBER 18, 2018
SUBJECT: APPROVAL OF A RESOLUTION FOR A CONTRACT FOR
INFORMATION TECHNOLOGY CUSTOMER SERVICE SUPPORT
RECOMMENDATION: City Council to consider a resolution for a contract for Information
Technology customer service support with Doug Keys Services for the
Information Technology Department.
FUNDING SOURCE: Funds for this purchase are available in account 100-44540-101-2
(Professional Services) for an amount not to exceed $30,000.
BACKGROUND: This purchase request is for Information Technology customer service
support to assist and provide technical support as -needed in the following
areas of the IT Division: customer service requests, completion of IT help
desk work orders, user application support, technical support for audio
and visual systems during City Council meetings, and imaging and
hardware build of new desktop and laptop computers.
Staff recommends approval.
AP/BS
RESOLUTION NO. 2018-074
A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF
GRAPEVINE, TEXAS, AUTHORIZING THE CITY MANAGER
OR THE CITY MANAGER'S DESIGNEE TO PROCURE A
PERSONAL SERVICES CONTRACT FOR INFORMATION
TECHNOLOGY CUSTOMER SERVICE SUPPORT AND
PROVIDING AN EFFECTIVE DATE
WHEREAS, the City of Grapevine, Texas is a local government in the State of
Texas and as such is empowered by Texas Local Government Code Chapter 252,
Subchapter B, § 252.022. General Exemptions (a) (4) to contract for IT customer service
support as a personal service; and
WHEREAS, the City of Grapevine, Texas has a need for information technology
customer service support; and
WHEREAS, all constitutional and statutory prerequisites for the approval of this
resolution have been met, including but not limited to the Open Meetings Act; and
WHEREAS, the City Council deems the adoption of this resolution to be in the best
interests of the health, safety, and welfare of the public.
NOW, THEREFORE, BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY
OF GRAPEVINE, TEXAS:
Section 1. That all matters stated in the above preamble are true and correct
and are incorporated herein as if copied in their entirety.
Section 2. That the City Council of the City of Grapevine authorizes the personal
services contract for information technology customer service support from Doug Keys
Services for the Information Technology Department for an amount not to exceed
$30,000.
Section 3. That the City Manager or his designee is authorized to take all steps
necessary to consummate the contract for said IT customer service support.
Section 4. That this resolution shall take effect from and after the date of its
passage.
PASSED AND APPROVED BY THE CITY COUNCIL OF THE CITY OF
GRAPEVINE, TEXAS on this the 18th day of September, 2018.
APPROVED:
William D. Tate
Mayor
ATTEST:
Tara Brooks
City Secretary
APPROVED AS TO FORM:
City Attorney
Resolution No. 2018-074