HomeMy WebLinkAboutItem 15 - IT Customer ServiceMEMOTO: HONORABLE MAYOR AND MEMBERS OF THE CITY COUNCIL
FROM: BRUNO RUMBELOW, CITY MANAGER
MEETING DATE: SEPTEMBER 3, 2019
SUBJECT: APPROVAL OF AN ANNUAL CONTRACT FOR INFORMATION
TECHNOLOGY CUSTOMER SERVICE SUPPORT
RECOMMENDATION: City Council to consider approval of an annual contract for IT customer
service support with Doug Keys Services for the IT Department.
FUNDING SOURCE: Upon approval, funds are available in account 100-44540-101-2
(Professional Services) for an amount not to exceed $30,000.
BACKGROUND: This purchase request is for Information Technology customer service
support to assist and provide technical support as -needed in the following
areas of the IT Division: customer service requests, completion of IT help
desk work orders, user application support, technical support for audio
and visual systems during City Council meetings, and imaging and
hardware build of new desktop and laptop computers. The contract is for a
one-year period.
Staff recommends approval.
AP/LW