HomeMy WebLinkAboutItem 11 - Interactive Voice Response System MEMO TO: HONORABLE MAYOR AND MEMBERS OF THE CITY COUNCIL
FROM: BRUNO RUMBELOW, CITY MANAGER
MEETING DATE: MAY 17, 2022
SUBJECT: ANNUAL CONTRACT FOR INTERACTIVE VOICE RESPONSE SYSTEM
(IVR) FOR THE UTILITY BILLING DEPARTMENT
RECOMMENDATION: City Council to consider approval of an annual contract for interactive
voice response system with DivDat, Inc. for the Utility Billing Department.
FUNDING SOURCE: Funds are available in the Utility Enterprise Fund for an estimated amount
of$16,000.
BACKGROUND: The Utility Billing Department currently maintains an interactive voice
response system (IVR). This system enables residents to monitor their
account balances and make electronic payments towards their bills 24
hours per day.
This procurement will be made as a sole source in accordance with Local
Government Code Chapter 252, Subchapter B, § 252.022. General
Exemptions (a)(7)(A). DivDat, Inc. is the sole source provider for
interactive voice response system. The City has utilized DivDat, Inc. in the
past with positive results.
The Utility Billing and Purchasing Departments reviewed the contract for
specification compliance and pricing and determined that the contract
would provide the best service and pricing for meeting the needs of the
City. The contract is for an initial one-year period with four, one-year
renewal options.
Staff recommends approval.
AA/LW