HomeMy WebLinkAboutItem 12 - Interactive Voice Response SystemMEMO TO: HONORABLE MAYOR AND MEMBERS OF THE CITY COUNCIL
FROM: BRUNO RUMBELOW, CITY MANAGER
MEETING DATE: APRIL 18, 2023
SUBJECT: ANNUAL CONTRACT RENEWAL FOR INTERACTIVE VOICE
RESPONSE SYSTEM
RECOMMENDATION: City Council to consider approval for the renewal of an annual contract for
interactive voice response system with DivDat, Inc. for the Utility Billing
Department.
FUNDING SOURCE: Funds are available in the Utility Enterprise Fund for an estimated amount
of $16,000.
BACKGROUND: The Utility Billing Department currently maintains an interactive voice
response system (IVR). This system enables residents to monitor their
account balances and make electronic bill payments 24 hours per day.
This procurement will be made as a sole source in accordance with Local
Government Code Chapter 252, Subchapter B, § 252.022. General
Exemptions (a)(7)(A). DivDat, Inc. is the sole source provider for
interactive voice response system. The City has utilized DivDat, Inc. in the
past with positive results.
The Utility Billing and Purchasing Departments reviewed the contract for
specification compliance and pricing and determined that the contract
would provide the best service and pricing for meeting the needs of the
City. The contract was for an initial one-year period with four, one-year
renewal options. If approved, this will be the first available renewal.
Staff recommends approval.
AA/LW