The URL can be used to link to this page

Home My WebLink AboutItem 01 - Oncor Electric Issues City of CFC9R Grapevine sozosoelExecutive ®V a, 4041/4Vii 411: Visit & Workshop II ; rr October 15, 2003 / Executive Visit & Workshop c R Grapevine & Oncor Agenda Time Agenda Topic Discussion Leader Desired Outcome 10 minutes Workshop Objective Steve Johnson/Robert Bennett Review agenda and get expectations from Group 15 minutes Oncor Overview Robert Bennett Understanding of Oncor's strategic direction, role current/future support and services. City Overview Establish a clear understanding of the City's priorities. 50 minutes Future Requirements Robert Bennett Understand requirements and any perceived Open Discussion barriers to strengthen and foster relations. 10 minutes Break 30 minutes Creation of a Develop Action Document focusing on Action Document Robert Bennett specific actions needed to strengthen working relationships. 5 minutes Wrap-up/Meeting Robert Bennett Meeting expectations met,action items reviewed, evaluation meeting evaluation completed. 1 Objective c c R To Improve our ongoing relationship with you by gaining a clearer understanding of the issues and opportunities that face the City and exploring ways that Oncor can be of assistance in supporting them. Workshop Participants CC9R City of Grapevine `-� Participants •William Tate-Mayor Ted Ware-Mayor Pro-Tem Roger Nelson-City Manager Bruno Rumbelow-Asst.City Manager Jennifer Hibbs-Asst.City Manager Tommy Hardy-Dir.Of Development Service PW McCallum-Dir.Of Conv.&Visitors Bureau .."-David Anderson-Fire Chief Jerry Hodge-Dir.Of Public Works Matt Singleton-Asst.Dir.Of Public Works ,'Eddie Salame-Asst. Police Chief .-�Doug Evans-Dir.Of Parks&Rec. Scott Dyer-Asst.Dir.Of Public Works •Council Members :Shane Wilbanks,Sharron Spencer, Darlene Freed,Clydene Johnson,Roy Stewart 2 Workshop Participants NC R Participants •John Self-V P Relationship Mgr. •Jim Greer- Director of Asset Management •Scott Powell - Director Gas Operations •Carlos De La Torre- Manager, Community Relations •Del Wendt- Metro West Operation Center Manager •John Soward- Project Management& Design Service Mgr. •Marty Sullivan- REP Relations •Reggie Bonner- Power Delivery Manager •Steve Johnson—Town Manager In the Community c�c R •Attract new development and jobs Goals of ()near •Offer site-locationAgig resources Economic V Comrnunity Development Needs •Support construction projects •Community Involvement 3 Current Electric Utility Services € R We management, maintain and upgrade: • 13,000 miles of high-voltage, long haul electrical transmission lines. �. • 91,000 miles of neighborhood i N distribution power lines. • We serve more than 370 cities in 92 counties in North Central, West and East Texas covering more than 200,000 square miles. *Nfrr , rrb: ' • 106,670 GWH of electricity delivered. • 2.7 million electric meters. TXU Gas Utility Services While TXU Gas provides customer service and billing for our gas customers, Oncor Continues to provide the seamless service Customers have come to know. ,. •9,000 miles of high-volume natural gas -0_ r pipelines. •24,000 miles of residential gas lines. 11 •1.4 million gas meters x •138 BCF of gas delivered •Serving 437 cities 4 How is Deregulation Working ? R Saving: Research economist M.Ray Perryman, PH.D.,estimates Texas governments, businesses and consumers that switched providers in the new retail electric markets saved$815 million over what they would have spent in 2002. Dallas Business Journal 12/27/02 Consumer protection: We value our customers and strictly protect their rights and privacy.Oncor adheres to the PUC's rules and regulations designed to protect consumers Against,unfair,misleading,discriminatory or anti-competitive practices. Reliability: On the reliability index provided by PA Consulting Group,(a leader in utility benchmarking),we consistently score more than 99 percent.That means you Count on the energy being there more than 99 percent of the time. Behind that reliability you can take granted,however,is a lot of hard work and planning by Oncor employees. Outage Reporting €901R Can I talk with someone at Oncor for questions about outage status and restoration of service? d Option 1: Competitive Retailers receive all calls from their end-use customers and electronically relays outage information to Oncor. Option 2: Competitive Retailers receive all calls from their end-use customers and transfers these calls to Oncor's Customer Care Center for handling. V Option 3: ir Competitive Retailers will direct end-use Al customers to call Oncor's Customer Care Center directly to report outages. 5 Service Requests /'�� Who do I call to request new service to a ONC R building, or provide facilities for the expansion of an existing building? Option 1: Competitive retailer(CR) receives all calls from their end-use customers and electronically relays service requests to Oncor. Option 2: CR receives all calls from their end-use customers and transfers these calls to Oncor's Customer Care Center for handling. Option 3: End-use customers call Oncor's Customer Care Center directly for service requests. Option 3, (with stipulation): End-use customers to call Oncor's Customer Care Center directly, but the CR is contacted for approval prior to service order implementation. Request for Energy ServiceC€1:9DR Premise Established Builder/customs CR submits ERCOT send request calls CR for Electric Service —� (meta seo request to ERCOT to ONCOR ERCOT confirms �a order anforwards to CR CR bills for electric service 12 6 Request for New UG Electric or Large Overhead C/I Service Lateral Installation 6-•1.:C)DIR (does not include meter set) Builder/Customer calls either i Competitive ORTOncor Retailer struction (CR) nt Center 1 CR submits request ocesses to Oncorrequest i Oncor installs service(no meter) Customer Switch Process R Customer ERGOT mails ERCOT waits CR informs chooses —e —0. affirming postcard --► 15 days to allow _ ERCOT new CR to customer customer to deny Wires Co.sends ' Wires Co.accepts Wires Co. ERCOT notifies meter data —' switch,schedules reads meter --► — Wires Company on scheduled date to ERCOT 1 Day(,) meter read date 2 days(1) 1 Less than 2 days(2) Switch complete; ERCOT sends Customer's Customer gets customer gets meter data to ► e meter read a first bill from new CR service from new second time new CR 12 hours or less(1) CR On cycle;TOPS (1)ERGOT protocol;(2)TOSP goal P�2be+to ERGOT In c 2 days(2); ERGOT to CR in 1 day(1) 7 Environmental Principles c R • Environmental regulations are constantly changing. • Oncor is committed to being an innovative leader in the management of environmental issues. • Ordinances could be developed which have direct impact on the utility companies. • Partner with city in the development of ordinance. • Awarded the Tree Line USA Utilities certification from the National Arbor Day Foundation and the Texas State Foresters. SAFETY CF5DIR • Safety is the top priority at Oncor. • Nationally recognized as an industrial leader in safety. • Immediate response to gas safety phone � � calls. • School pipe testing performed every two years. • We take safety precautions to keep customers sate. • Call before you dig. 1-800-DIG-TESS 4 For copies of Play It Safe, Know the Law Call 1-888-313-6862. 8 ONC R Overview - Key Priorities Go A INE B . . " N }t 4 Mid � ,,<r t o1as.Q4/ e r'pi Ittu)94A,Ler.-- fik§20 9 e/-1iu3 p COMMITMENT ACTION DOCUMENT ACTION REQUIRED WHO TARGETED ACTUAL COMMENTS COMPLETION COMPLETION DATE DATE Pre-construction meeting Kenneth Ongoing involvement g g Ongoing Contact Process ,fr -024/41-44:&-a-- Kenneth/ Ongoing Ongoing Proactive ' rpyiedcata- `1 Dale information from Burton Kenneth Roger Provide line extension policy John Soward 9-30-02 Kenneth Restore confidence Kenneth Ongoing Ongoing Do more than promised Dialogue Kenneth Ongoing Ongoing Review reliability Kenneth/ Ongoing Ongoing South part of Mike downtown t °°�4-4 �` `"'�� Carrillo College and Ball Roger/ street Roy Aesthetics at entry to Opryland Kenneth/Jo (Poles are leaning) hn Soward/ Mike Carrillo 9-30-02 ,(44) o 'cw'-& w( t.%-a"---f to ao ceo .:..ate, p4.4,(4 o � � � � � m � � C7o � IDD PD dd � � o ,, r) ..) sy Cs. CD Uq :, C Cfq O kG a 1:-.9 n �' t--Is 0 Or CD •~-d C .r• UQ n C•D CD j CD C'D " o pr -- • iv .t v) CA n • o CD o CD Z -' CD > O so CD C) C C G CD ..+ O C O .. CD '-t o0 CDD C =0- p = E-A -a n C1' O CD" O O CD cziCA > an � c.) edt7 > n �> n › -) H • CD . n cn 0 vD •o-iCCD --"• '-t 0 r 0 o 0 o o 'zs -o CD rr _ • o O 0 0 ' • 0o o :, - — rr7 CD P Cil `7< n ,_•,_ • c O CD O• `C a `C 0 CD '�0 PD b iv rg CD Uq CD CD C• CD CD CD C) r CD n O NI a. ►-t Cr �, G- • 0- O CD C 0- .. ' (D �'.. CD CD CD `G C, CD CD C �. CMP < C) 0• , �-t .-t "1 Uq• ' t ' t CD PD PD � CJ CM - O O UQ cn . • ':I ;--s ' 7 CD CD 1'1 O'Q CD O. cn c.n C Cy C r• c O� O U4 C) C �^' - O 0 ,O,s CM• ^ c8' a (Io 0 (Y1 CD O - `C Q n 0 .....9 0 \00J 0 Q' O0-1 "3 (1�'a '� < r O UQ 0 SCD < QQ 0 P Cra CD " 0 O 0 < CD t✓ < :. CD O 0 < < -' 0O UO 0 � o•-•. .� L3 �< X C7 :r '^ 75C' •O. �< C O in ?< in 0 x N O 0 x k O -0 07 N 00 00 00 00 00 N 00 00 00 00 00 N N 00 00 7j J v J J J -P J �1 �I1 �1 �1 -P •P �1 ,...1A< P P .P W -P P ..P. 00 N w 0O �. ►- 00 C!i N --• .-• 00 �1 •-- N Z G' O O O O O C\ Vi .P O O O G1 (.!1 Vi ..0 I I I I I I I I I I I I I I t&.) w w w W w N_ J w W 00 N w 0 O 00 O O O O O �l 0 0 O O -P G', C\ �] CSD O W N N —i -P VA O - N N C C!i O O V ►-t N N 00 00 00 N 00 00 00 00 00 N 00 00 00 00 00 00 N 00 00 00 00 0 -P .P —1 —1 —1 - J J J J J -P �1 J �1 —1 �1 --1 - J J J J 0 -P -P -P -- - 00 �. - -P - -P �. � -P -P � � -P 00 N -P -P CD 00 00 �-• �1 00 LA 00 00 00 — 00 J •--• 00 00 Z O\ O, O O O Cf 0 0 0 0 0 0\ vi01 vi LP .-•O 00 O 0 r-• N Vi W W W N W W W W W W �1 W W 0\ 0\ 00 0\ CA 0\ CJi W 00 t-`") '—' ' C N •-r W 0\ O CA -- •-r .P •-•r —1 •-� •--, 00 —1 Ui \J W O O W N) 00 00 N N O N O 0 .....) 0 \O 0\ N -4cr 00 \O N ..P -4. 0\ CJS N CA 00 - N ►— `O .A 00 .P. O .4. O C -P —.1 CD 1 (� 0 0 . n b Cl) - CD n• . p, O C 0 �' F.;* N q q n• C 0 5 fD ' ro SEi P (9. ' 8C C '� °mas A ,-h o0 • CD gc O U4 O O - � . CD Cl) CD r" CcD UQ CD CD 0 UG = B' cDD CD • CSD D CCD (7q' i n CD -D. O up H 4 m cDn y rzi crq . 0 CD —i, - Ulao z ao cn . d 0 dMC) n • o r � rli2 o O o a✓ o CD CD 0cm a CD Cr CI. cD CD 0