HomeMy WebLinkAboutItem 11 - Voice Response System MEMO TO: HONORABLE MAYOR AND MEMBERS OF THE CITY COUNCIL
FROM: BRUNO RUMBELOW, CITY MANAGER
MEETING DATE: APRIL 15, 2025
SUBJECT: ANNUAL CONTRACT FOR INTERACTIVE VOICE RESPONSE SYSTEM
(IVR) FOR THE UTILITY BILLING DEPARTMENT
RECOMMENDATION: City Council to consider approval for the renewal of an annual contract for
interactive voice response system with DivDat, Inc. for the Utility Billing
Department.
FUNDING SOURCE: Funds are available in the Utility Enterprise Fund for an estimated amount
of$19,000.
BACKGROUND: The Utility Billing Department currently maintains an interactive voice
response system (IVR). This system enables residents to monitor their
account balances and make electronic payments toward their account
balance 24 hours a day.
This procurement was made as a sole source in accordance with Local
Government Code Chapter 252, Subchapter B, § 252.022. General
Exemptions (a)(7)(A). DivDat, Inc. is the sole source provider for
interactive voice response system. The City has utilized DivDat, Inc. in the
past with positive results.
The Utility Billing and Purchasing Departments reviewed the contract for
specification compliance and pricing and determined that the contract
would provide the best service and pricing for meeting the needs of the
City. The contract was for an initial one-year period with four one-year
renewal options. If approved, this will be the third available renewal.
Staff recommends approval.
RC/TM