HomeMy WebLinkAboutItem 11 - Health Advocacy ServicesMEMO TO: HONORABLE MAYOR AND MEMBERS OF THE CITY COUNCIL
FROM: BRUNO RUMBELOW, CITY MANAGER
MEETING DATE: JULY 1, 2025
SUBJECT: APPROVAL OF CONTRACT WITH MEDEFY FOR HEALTH ADVOCACY
SERVICES
RECOMMENDATION: City Council to consider contract for employee health advocate services
with Medefy.
FUNDING SOURCE: Funds are available in the General Fund (Human Resources) in the
estimated annual amount of $31,000.
BACKGROUND: The City provides a patient advocate and concierge service to all benefit
eligible employees. Medefy provides 24/7 access to a health guide to
assist employees in finding quality, affordable care. Medefy's mobile app
gives employees instant access to their medical id cards, deductible, out
of pocket amounts, and provider searches, allowing employees to make
educated decisions on their health and save money.
The City currently uses Alight for these services, but due to customer
service issues, we asked our consultant, Lockton, to secure proposals.
City staff reviewed and met with three vendors and determined that
Medefy offers the best service and pricing for the needs of the City.