HomeMy WebLinkAboutItem 13 - IT Customer Service Support MEMO TO: HONORABLE MAYOR AND MEMBERS OF THE CITY COUNCIL
FROM: BRUNO RUMBELOW, CITY MANAGER �
MEETING DATE: OCTOBER 17, 2017
SUBJECT: APPROVAL OF A RESOLUTION FOR A CONTRACT FOR
INFORMATION TECHNOLOGY CUSTOMER SERVICE
SUPPORT
RECOMMENDATION:
City Council to consider approval of a resolution for a contract for IT customer service
support as-needed from Doug Keys Services.
FUNDING SOURCE:
Funding for this purchase will be available in account 100-44540-101-2 (Professional
Services) for FY2018 for an amount not to exceed $25,000.00.
BACKGROUND:
This purchase request is for Information Technology customer service support to assist
and provide technical support as-needed in the following areas of the IT Division: customer
service requests, completion of IT help desk work orders, user application support, technical
support for audio and visual systems during City Council meetings, and imaging and
hardware build of new desktop and laptop computers.
Staff recommends approval.
TA/LW
RESOLUTION NO. 2017-086
A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF
GRAPEVINE, TEXAS, AUTHORIZING THE CITY MANAGER
OR THE CITY MANAGER'S DESIGNEE TO PROCURE A
PERSONAL SERVICES CONTRACT FOR IT CUSTOMER
SERVICE SUPPORT AND PROVIDING AN EFFECTIVE
DATE
WHEREAS, the City of Grapevine, Texas is a local government in the State of
Texas and as such is empowered by Texas Local Government Code Chapter 252,
Subchapter B, § 252.022. General Exemptions (a) (4) to contract for IT customer service
support as a personal service; and
WHEREAS, the City of Grapevine, Texas has a need for IT customer service
support; and
WHEREAS, all constitutional and statutory prerequisites for the approval of this
resolution have been met, including but not limited to the Open Meetings Act; and
WHEREAS, the City Council deems the adoption of this resolution to be in the best
interests of the health, safety, and welfare of the public.
NOW, THEREFORE, BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY
OF GRAPEVINE, TEXAS:
Section 1. That all matters stated in the above preamble are true and correct
and are incorporated herein as if copied in their entirety.
Section 2. That the City Council of the City of Grapevine authorizes the personal
services contract for IT customer service support from Doug Keys Services for the IT
Department for an amount not to exceed $25,000.00.
Section 3. That the City Manager or his designee is authorized to take all steps
necessary to consummate the contract for said IT customer service support.
Section 4. That this resolution shall take effect from and after the date of its
passage.
PASSED AND APPROVED BY THE CITY COUNCIL OF THE CITY OF
GRAPEVINE, TEXAS on this the 17th day of October, 2017.
APPROVED:
William D. Tate
Mayor
ATTEST:
Tara Brooks
City Secretary
APPROVED AS TO FORM:
John F. Boyle, Jr.
City Attorney
Resolution No. 2017-086 2